Thank you for choosing ANTELOPE JUMP LLC. We are committed to providing you with a worry-free shopping experience. If you are not satisfied with your purchase of a robotic vacuum cleaner, we offer a flexible return service with the following terms:
I. Return Application Conditions
You can apply for a return if the following conditions are met:
The product is returned within the specified 30-day return period.
The product is in identifiable condition (including original packaging or substantially intact).
You provide a valid order number or proof of purchase.
II. Return Policy for Opened Products (Important Note)
We understand that robotic vacuum cleaners need to be tested after purchase; therefore:
Opened and used robotic vacuum cleaners are still eligible for return.
Even if the product has been opened or used briefly, it can still be returned as long as it meets the return period requirements.
Returned products should be kept as basically intact as possible (all accessories are preferred).
III. Return Process
To return an item, please follow these steps:
Contact customer service to apply for a return.
Provide your order number and reason for return.
After customer service approves the return, they will provide a return address and instructions.
Send the product back according to the instructions.
The warehouse will process the refund after confirming receipt.
IV. Return Address
📩 Please contact: hoop@antelopejumpllc.store
Address: 5850 Talbot Dr, Prescott Valley, AZ 86314 Yavapai
We will provide a detailed return address and shipping method as soon as possible after confirming your return request.
V. Refund Policy
The refund process will be initiated after the returned item is inspected and accepted.
Refunds are usually returned to the original payment method within 5-10 business days. Whether shipping costs are refunded depends on the specific reason for the return and the promotional policy.
VI. Important Notes
Returns for non-quality issues may not include a shipping cost refund.
Packages returned without customer service confirmation may not be processed.
Please pack returned items properly to avoid damage during transportation.
VII. Contact Us
For any return-related questions, please feel free to contact:
Email: hoop@antelopejumpllc.store